Privacy Policy
Privacy Policy
Last Updated: November 2025
Zhane’s Taxi Services (“Zhane’s Taxi,” “ZTS,” “we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, protect, and manage your information when you visit our website, book a transfer or tour, or communicate with our team.
By using our website or any of our services, you agree to the practices described in this Privacy Policy.
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Information We Collect
1.1 Information You Provide to Us
We may collect personal information when you:
- Book a private transfer or island tour
- Submit a reservation or inquiry through our website
- Contact us by phone, WhatsApp, or email
- Request changes to an existing booking
- Communicate special requirements (e.g., car seats, accessibility needs, flight details)
This information may include:
- Full name
- Email address
- Mobile/WhatsApp number
- Pick-up and drop-off locations
- Flight information
- Number of passengers
- Car seat or booster seat requirements
- Payment details (for card transactions)
- Notes or special instructions
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Device and browser type
- Pages viewed
- Time and duration of visits
- Basic analytics data
This helps us improve our website and customer experience.
1.3 Information from the Booking Process
Additional booking details may be stored, such as:
- Reservation dates and times
- Trip details and service type
- Total fare and selected add-ons
1.4 Information from Third-Party Services
We may receive limited information from:
- Payment processors
- Website or scheduling tools
- Messaging platforms such as WhatsApp or email providers
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How We Use Your Information
We use your information to:
- Process and confirm bookings
- Arrange drivers, vehicles, and logistics
- Track flights for airport pick-ups
- Communicate about your reservation
- Provide customer support
- Send confirmations or follow-ups
- Improve our website and services
- Process payments securely
- Comply with legal requirements
We do not sell or rent your personal information.
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How We Share Your Information
We may share your information only with:
- Trusted drivers assigned to your booking
- Payment processors
- Website or reservation systems
- Legal authorities when required
- Service partners supporting tours or logistics
We do not share your information with marketers or unrelated third parties.
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Data Security
We take reasonable steps to protect your information, including:
- Secure booking systems
- Encrypted payment processing
- Restricted access to sensitive data
- Internal data handling protocols
No system is 100% secure. We encourage you to take precautions with your own communications.
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Data Retention
We retain your information only as long as necessary to:
- Provide transportation or tours
- Maintain accurate booking and financial records
- Meet legal or regulatory requirements
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Your Rights & Choices
You may request (where legally allowed):
- Access to personal information
- Correction of inaccurate data
- Deletion of your personal information
- A copy of your booking data
- Opt-out of promotional messages
To make a request, contact us using the details below.
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Use of Cookies & Website Data
Our website may use cookies or analytics tools to:
- Improve browsing experience
- Understand visitor activity
- Monitor website performance
You may disable cookies, but some features may not work properly.
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Transportation, Tours & Safety Information
For transportation and tours:
- Passenger and itinerary details are used solely to complete your booking.
- Sensitive information (e.g., accessibility needs, child passengers) is handled confidentially.
- We do not record in-vehicle audio or video unless required by law.
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Links to Other Websites
Our website may contain links to external services. We are not responsible for the privacy practices or security of third-party websites.
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Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of the Services means you accept the updated policy.
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Contact Information
Zhane’s Taxi Services
Antigua & Barbuda
+1 (268) 720-0338
[email protected]